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Return and Privacy Policy

Return Policy

Returns
Our policy lasts 14 days within Iceland.  Foreign sales have 21 days of return.  If those days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with label.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at return@spaksmannsspjarir.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at return@spaksmannsspjarir.com and send your item to: 11 Bankastræti 101 Reykjavik Iceland.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: 11 Bankastræti, 101 Reykjavik Iceland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a crackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any-time, by contacting us at store@spaksmannsspjarir.com or mailing us at:
Spaksmannsspjarir
11 Bankastræti, 101 Reykjavik Iceland

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at store@spaksmannsspjarir.com or by mail at
Spaksmannsspjarir
[Re: Privacy Compliance Officer]
11 Bankastræti, 101 Reykjavik Iceland

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Spaksmannsspajrir -  Skilareglur

Eftirfarandi skilareglur gilda í verslun og vefverslun Spaksmannsspjara. Reglurnar eru byggðar á verklagsreglum sem viðskiptaráðuneytið útbjó með Neytendasamtökunum í janúarmánuði 2001.

Skilafrestur vöru

Ógallaðri vöru er hægt að skila innan 14 daga gegn kassakvittun eða sambærilegri staðfestingu viðskipta s.s. greiðslukortayfirliti. Skilafrestur vöru erlendis frá er hægt að skila innan 21 dags gegn kassakvittun eða sambærilegri staðfestingu viðskipta s.s. greiðslukortayfirliti.

Vara sem sannarlega telst gölluð er ávallt hægt að skila í verslun gegn kassakvittun eða sambærilegri staðfestingu viðskipta s.s. greiðslukortayfirliti.

Gjafamerki

Viðskiptavinir Spaksmannsspjara geta fengið vörur merktar með gjafamiða óski þeir þess. Vöru sem merkt er gjafamiða fæst skilað án framvísun kassakvittunnar innan 14 daga frá dagsetningu miðans.

Á aðventunni, í aðdraganda jólahátíðar er hægt að fá vörur merktar með „jólagjafamiðum“. Með jólagjafamiða er gert ráð fyrir að gjöfin sé gefin 24. desember og því hægt að skila vörunni til 6. janúar (innan 14 daga).

Verð vöru við skil

Verð vöru við skil skal miðast við verð vörunnar í verslun við skil. 

Inneignarnótur

Við vöruskil á viðskiptavinur rétt á að fá afhenta inneignarnótu ef ný vara er ekki tekin upp í þá vöru sem skilað er.

Inneignarnótan gildir í eitt ár frá útgáfudegi og gildir til úttektar á ótilgreindri vöru að andvirði inneignarnótunnar.

Inneignarnóta sem gefin er út innan 14 daga frá útsölubyrjun gildir ekki sem greiðsla á útsöluvöru og er merkt sem slík.

Gjafabréf

Gjafabréf gefin út af Spaksmannsspjörum gilda sem fullgild greiðsla á vörukaupum í 4 ár frá útgáfudegi.

Útsölur og vöruskil

Skilaréttur gildir ekki um vöru sem keypt er á útsölu.

Greiðslur 

Á vefverslun Spaksmannsspjara er tekið á móti öllum kreditkortum. Greiðslur fara fram á vörðu svæði þar sem kortanúmerin eru dulkóðuð. Um leið og viðskiptavinur ákveður að kaupa vöru fer hann inn í læst umhverfi þar sem allar upplýsingar um viðskiptin, þ.m.t. kortanúmerin eru dulkóðuð. 

Öryggisstaðall 

Vefverslun Spaksmannsspjara er með PCI sem er öryggisstaðall alþjóðlegu kortafyrirtækjanna Visa International og MasterCard International, sem heitir PCI DSS og stendur fyrir Payment Card Industry Data Security Standard.  PCI öryggisstaðallinn er margþættur og setur mjög strangar öryggiskröfur sem ná yfir alla þætti og allar hliðar á gagnaöryggi í kerfisrekstri og rekstri fyrirtækja sem meðhöndla kortanúmer. Viðskiptavinur má því vera 100% viss um að upplýsingarnar sem hann skráir eru algjörlega varðar fyrir utanaðkomandi aðilum.

Afgreiðsla 

Um leið og þú lýkur kaupum á www.spaks.com er pöntun þín send til starfsmanna vefverslunar sem sjá um að senda vöruna þína í póst. Ef vörurnar eru sendar með Íslandspósti er miðað við að það taki 1-3 virka daga að afhenda pakka innanlands. Pakkar eru keyrðir heim að dyrum milli kl. 17-22. Ef enginn er til að taka á móti sendingunni er skilin eftir tilkynning til viðtakanda, þar sem fram koma upplýsingar um það á hvaða pósthúsi hægt er að nálgast sendinguna.   Ef vörurnar eru sendar erlendis með DHL express er miðað við 1-3 virka daga.

Sendingarkostnaður 

Enginn kostnaður er við sendingu ef keyptar eru vörur fyrir yfir 50.000 kr.  Annars bætist við hverja sendingu sem pöntuð er í vefverslun kostnaður í samræmi við þyngd vöru. Ef verslað er erlendis frá á það sama við.  Bæði er boðið upp á þjónustu Íslandspósts og DHL.

Vöruskil 

Almennur skilafrestur hjá Spaksmannsspjörum innanalands eru 14 dagar og 21 dagur fyrir erlend vöruskil. Hægt er að skila vöru gegn framvísun reiknings og fær viðkomandi vöruna endurgreidda innan 7 daga en eftir það inneignarnótu sem gildir í vefverslun Spaksmannsspjara. Ef varan er gölluð borga Spaksmannsspjarir sendingarkostnaðinn sem fellur til við skil á vöru en annars er sendingarkostnaður á ábyrgð kaupanda. Útsöluvörum er ekki hægt að skila eftir að útsölu líkur, en hægt er að skipta þeim á meðan á útsölu stendur í aðra útsöluvöru.

Sendingarupplýsingar 

Engar persónuupplýsingar né netföng verða afhentar þriðja aðila undir neinum kringumstæðum. Netföng sem skráð eru á vef Spaksmannsspjara eru skráð á póstlista í eigu Spaksmannsspjara sem er einungis notaður til að senda áskrifendum upplýsingar um tilboð og viðburði tengda vefnum eða þjónustu Spaksmannsspjara.

Smáaletrið 

Spaksmannsspjarir áskilur sér rétt til að hætta við pantanir, t.d. vegna rangra verðupplýsinga, einnig að breyta verðum eða hætta með vörutegundir. Vinsamlegast athugið að verð á netinu getur breyst.  Áskilin er réttur til að staðfesta póstkröfupantanir símleiðis.

Annað 

Ef þig vantar svar við spurningu eða spurningum sem ekki er svarað á þessari síðu bendum við þér vinsamlegast að senda tölvupóst á 

return@spaksmannsspjarir.com innan 7 daga frá móttöku. 

 

 

 

 

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